Reliable, Consistent and Easy.
The three pillars of Customer Loyalty.
A culture of mobile solutions and problem-solving mindset!
Up To Date Information
at Point of Sale
There are few things as damaging and counter-productive to a business relationship as involuntarily mispricing a customer’s order, especially when the mistake is to your favor.
Try to explain to a customer why you’ve been overcharging them for the past 6 months!
At best, you’ll look incompetent. At worse, the perception will be that of malicious intent.
This is exactly what happens every day to thousands of wholesale distributors and their customers.
Not having current and up to date pricing information about your product at the point of sale will inevitably lead to:
But this does not have to happen to you… it will not happen to you!
This scenario can be easily avoided by following a simple strategy and a few tactical points, in addition to owning HandApps.
Every customer encounter is an opportunity to create unlimited value.
In a world where the “almost competent” has become the “new good”, you can’t afford to miss out on any opportunities to generate excellence and create WOW moments for your customers in order to ALWAYS excel expectations for your products and services.
This is how you elevate your game!
Pricing Accuracy and Customization
All clients are created equal, just not all pricing is!
You may have different discounts and purchase agreements among a few other details that makes one customer’s sales price totally different from another.
When your remote sales team offers customers a specific price, this price must be accurate. There are times where certain discounts and agreements are improperly calculated and applied in your current handheld device, or not available at all if you are paper based.
If your ERP’s pricing data matrix and your field sale differ in the way they calculate pricing this will create all sorts of pricing chaos, not to mention a hassle to fix and reconcile for everyone.
This issue is simple to fix pending the right adjustment to the mobile sale’s unit.
Here are some of the solutions:
In addition to price accuracy, the ability for HandApps to configure pricing and segment ability to do so per sales rep on the field allows for a level of unique customization unlike anything else in the industry.
When in doubt always create and innovate based on challenges your customers are experiencing.
Remote Order Taking
There isn’t a stronger trust building process than when a customer knows you have their back and you will deliver time and time again, without hesitation and in real-time.
That’s what being able to take sales orders remotely can do to strengthen the working relationship you have with your existing clients, and even a better way to start with new ones.
When you implement the technology to allow your sales team to take orders in the field, you will achieve the following:
- You practically eliminate human error in the ordering process
- You increase the amount of sales because now you can transact quicker and more efficiently
- Reduce sales team idle time per physical customer encounter. Every touch point with a customer is an opportunity to be productive and value driven
- Decrease workload stress and inefficiencies for your sales team
- Establish a clear advantage over your competitors.
Your customers count on your ability to get them what they need, when they need it, and for optimal value.
