Questions distributors ask us

Distributors and manufacturers who sell in the field — pre-sales for later delivery, van/DSD selling off the truck, or any mix of the two. If your reps are in front of customers taking orders or selling stock, that's the day Kaela is built for.

Usually because the current app is aging, unsupported, or breaks every time the ERP changes. Kaela is built for the field and works fully offline, and HandApps builds, owns, and supports the ERP integration — one team for the app and the integration, and your reps keep the same app when your ERP changes.

Kaela is the next generation of HandApps Mobile Sales — and more than a new name. Reps get a cleaner, faster everyday experience: a home screen that shows the day's progress, common tasks one tap away, and the same app on Android and iOS. Underneath, it runs on Microsoft's current cross-platform foundation, which gives us room for what comes next, including practical AI-enabled workflows. The proven business logic, configurations, and ERP integrations carry forward. Same company, same team, same support. See our journey.

No. Your ERP stays the system of record. Kaela is the mobile sales and DSD layer alongside it — reps sell in the field, and orders flow into the ERP you already run. Your accounting, inventory, and month-end close don't change hands. HandApps has extensive experience integrating field sales with ERPs, with established integrations for Business Central, NAV, GP, Acumatica, and Aptean — so the ERP side is familiar ground.

Microsoft Dynamics Business Central, NAV, and GP, plus Aptean Food & Beverage and Acumatica — and others we've built for customers. HandApps builds and owns each integration on your ERP's approved APIs, so your back office keeps running exactly as it does today.

Standard Android and iOS phones and tablets — your reps' own or ones you provide — plus Bluetooth receipt and invoice printers. Rugged devices are fully supported, but not required.

Take and price orders, capture a signature, print an invoice or receipt on the spot, take a payment, handle credits and returns, apply approved discounts and promotions, and calculate tax — all at the account, with or without a signal. Beyond the core, 20+ optional add-on modules extend Kaela — from proof of delivery to GPS tracking. See the Marketplace.

Yes, and any mix. Pre-sales reps take orders for later delivery. Van reps carry stock and sell or leave product during the visit. Delivery users can be limited to just delivering against orders already in the ERP. Many customers run a blend — a pre-sales rep builds the order and a van follows to deliver and can sell additional stock — and Kaela fits each role.

Kaela is fully offline. She keeps working in a dead zone, a walk-in freezer, or a rural route with no bars — orders, pricing, and customer data live on the device, and everything syncs automatically when a connection returns.

Once a rep syncs, the HandApps integration processes the transaction into your ERP using its approved APIs — with no rekeying. The exchange of data is automatic and runs both ways, orders up and ERP updates down; it's near-instant when connected, and because Kaela works offline-first, reps are never waiting on a live link.

Kaela reduces preventable errors by eliminating handwriting and rekeying, applying ERP-synced pricing, honoring credit rules, and validating information on the device.

Reps see the right price — and the floor — at the point of sale, so orders go in correctly instead of getting discounted on a guess or fixed after the fact. Correct pricing at the account protects the margin you planned.

Orders and invoices go in the day of the visit instead of days later, so billing starts sooner and receivables age less.

You decide. Kaela can run in your cloud, on your own servers, or hosted by HandApps. We'll talk through what fits your IT footprint and how you want to manage it.

HandApps does — and it's familiar ground: over the years we've built integrations to many more ERPs than the five listed here. We build it on your ERP's approved APIs and own it going forward, so it's not one more thing your team has to keep running. Any changes inside your ERP are made by your ERP partner, from specifications and sample code we provide.

Security follows how you deploy. Run Kaela in your environment and your data stays under your controls; let HandApps host it on Microsoft Azure and we protect it with industry-standard practices — encrypted connections, per-user access to only the data each user needs, and backed-up infrastructure. We'll walk your IT team through the specifics.

It depends on your ERP, your data, and how you deploy — but our core integration is a proven starting point, so you're not building from scratch. We'll give you a realistic timeline for your situation, not a canned number.

In phases, not a big-bang switch. We set up the integration with your ERP, get a pilot group of reps live, then roll out route by route or region by region at a pace the business can absorb. Because Kaela is quick to learn, rep training is short, and HandApps handles the integration work. We'll map the specific plan — pilot, data, devices, and go-live support — to your operation.

Pricing depends on your team size, ERP, workflows, deployment model, and the Kaela capabilities you need. After learning how your field operation works, we provide a clear proposal built around your requirements.

You work directly with HandApps — the team that builds Kaela and owns your integration. Support isn't outsourced to someone who escalates back to us; it is us.

Adoption. Kaela is built so a rep picks it up in a shift and it makes the day easier, not harder — a tool reps avoid returns nothing. That, plus an integration we own and support and 25 years in the field, is what makes the numbers real.